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Responsible use

Acceptable Use Policy

Servaton is intended for legitimate customer communication and business operations. This draft sets practical boundaries without claiming a jurisdiction-specific legal standard.

Professional review notice: This document is a plain-language operating draft based on the current product. It requires legal review before Servaton relies on it as final contractual or regulatory guidance.

Use Servaton lawfully

  • Do not use the service for fraud, deception, impersonation, harassment, threats, or unlawful discrimination.
  • Do not make illegal or non-consensual calls or messages.
  • Do not bypass opt-out, consent, recording, or disclosure requirements.
  • Do not use Servaton to provide emergency response or professional medical, legal, or financial advice.

Protect people and systems

  • Do not probe, disrupt, overload, reverse engineer, or circumvent security controls.
  • Do not upload malware or use compromised credentials.
  • Do not collect passwords, complete payment-card data, government identifiers, health information, or other high-risk data unless Servaton has explicitly approved and configured that use case.
  • Do not connect third-party accounts without authority.

Keep business information accurate

Customers must keep hours, prices, services, availability, escalation contacts, and other approved information current. Automated behavior should remain limited to the configured scope.

Enforcement

Servaton may investigate suspected misuse and restrict access when reasonably necessary to protect customers, callers, providers, or the service. Final notice, suspension, appeal, and termination procedures require approval in the customer agreement.

Questions

Contact hello@servaton.app. Do not email passwords, API keys, payment details, health information, or customer conversation content.